Refund policy
We want every Happy Project piece to make your day. Here's exactly what we can and can't do if something isn't right.
All sales are final
We're a small business, so every sale is final and we don't offer refunds if you change your mind or the item isn't what you hoped for. Before you order, please check the product details and size guide so you know it's the right fit for you.
Wrong item received
If what arrives is completely different from what you ordered (for example, you ordered a hoodie and received a pair of jeans), we'll send you a replacement.
- Email us three photos of the item you received, each from a different angle. This helps us move quickly.
- You don't need to send the wrong item back.
Order not received after 30 days
If your order hasn't arrived within 30 days, you can get a free replacement. This doesn't apply to parcels the carrier has marked as delivered. If your tracking says "delivered" but you can't find your parcel, please contact your local post office first.
VIP Club membership fees
Membership fees are covered separately in Sections 6 and 8 of our Terms of Service. You can cancel any time on our Cancel Membership page.
How to reach us
Email support@wearhappyproject.com or call +1 (844) 747-4483, Monday to Friday, 9:00am to 5:00pm Eastern. Please include your order number.